Frequently Asked Questions
If applicable, you will receive a bill from our office after services have been rendered and your insurance has been billed and paid. It is your responsibility to contact your insurance company if you have not received an “Explanation of Benefits” (EOB) within 30 days of your service. All noncovered charges and remaining charges after your insurance has been paid are due and payable within 30 days of billing. If you do not have insurance and/or special arrangements are necessary for the payment of your bill, please call or come by your local Epoch Health location.
Remember that it is important to always tell your doctor information that relates to your health, even if it makes you feel embarrassed or uncomfortable. Be prepared to explain to your doctor what issues and problems you are having. Also, bring an up-to-date “health history” list with you, along with a list of any medications you are taking, including when and how often you take them and their dosages. Bring any other health information, such as test results and medical records. Prepare for your appointment in advance by writing down any questions you may have for your physician. Make sure to get these questions answered when you meet with your doctor, along with any other questions that may come up during your appointment. You may even want to bring someone along to help you ask questions and remember the answers. Click here to download patient forms, then fill them out and bring them with you to your appointment.
To schedule an appointment, click on the "schedule an appointment" tab, or contact your local Epoch Health clinic. If it is necessary to cancel an appointment, please call our office immediately. If your insurance requires a copayment, you will be required to make this payment at the time of your services.
When you are referred to a specialist many insurance companies require preauthorization. Please let us know each time your insurance company requires preauthorization.
If you have any questions following your appointment, please call our office. If your symptoms worsen or if you have problems with your medication, call our office. If you had tests performed and have not heard from our office in ten days, call the office for your test results. Do not assume that no news is good news. If your doctor orders additional tests or labs, please complete these as directed. If your doctor advised you to return for a follow-up appointment or to see a specialist, make an appointment and keep it.
Our office will file your charges with up to two insurance carriers. Please keep the business office informed of any changes to your insurance status. Although we will assist you in processing your claim, payment of the bill is ultimately your responsibility. Patients have the responsibility to understand their own insurance benefits, coverage, copayment responsibilities, and procedures for obtaining referrals and authorizations.
We draw blood to ensure that doses are appropriate for each patient and to detect any potential side effects. No one enjoys having a blood draw, but our phlebotomists are highly skilled and will make your experience as painless as possible
We value you and want you to be satisfied with the service, care and treatment we provide. We are particularly interested in your concerns or complaints. If you have a concern or complaint regarding your service, we ask that you send a letter to: Anthem Epoch; 1452 Hughes Road Suite 200; Grapevine, TX 76051. All concerns and complaints are taken seriously and will be investigated. Please be assured that your future care and treatment will not be compromised by letting us know your concerns or complaints.
If you need urgent attention, go to the nearest emergency room or call 911. The emergency room physician will evaluate your medical problem.
It is important not to miss any doses of certain medications. If you need a refill of your medication, please call us during regular business hours when you have at least five days of the medication remaining. If you have any uncertainty about continuing a medication that has no more refills, please call your local clinic for instructions.